Privacy Policy

I. Data collections and uses

A. The data we collect:

  • provided by users to our apps, such as during account creation

  • created during use of our services, such as location, app usage, and device data

  • from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

The following personal data is collected by or on behalf of our app:

1. Data provided by users. This includes:

User profile:

We collect data when users create or update their app accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information).
We may use the photos submitted by users to verify their identities, such as through facial verification technologies.
For more information, please see the section titled “How we use personal data.”

Location

  • Approximate location
    (Physical user or device location within an area greater than or equal to 3 square kilometers. For example, the city a user is in, or location provided by the ACCESS_COARSE_LOCATION Android permission.)

  • Precise location
    (Physical user or device location within an area less than 3 square kilometers. For example, location provided by the ACCESS_FINE_LOCATION Android permission.)

We taking permission for motion and fitness because we have multiple types of drivers in the application with different vehicle types like, on foot, by bike, by bicycle, by car, by Trucks, so we are taking permission because we need to fetch accurate data to so that we can manage our waiting pricing rule, and also need to deliver accurate data to customer end application.
We are tracking location while any movement occurred by the driver.

Follow these steps to delete account:

  1. Login your account in driver application.

  2. Go to the setting or profile section.

  3. You will get delete account option.

  4. after tap on delete account.User will get an confirmation message after confirmation the account will be deleted.

Messages:

  • Sms (A user's text messages, including the sender, recipients, and the content of the message)

We verify the identities of Customers, or of Delivery/Service recipients who request alcohol delivery, including by collecting photographs of their government-issued identification.

Demographic data:

We may collect demographic data about users, including through user surveys.
In some countries, we may also receive demographic data about users from third parties.

We may also infer demographic data from other data collected from users.
For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name.
In such cases, we enable users to change their gender if necessary via in-app settings.

User content:

We collect the data submitted by users when they contact our customer support (including via videoconferencing tools), provide ratings or compliments for other users, vendors, or merchants, or otherwise contact Us.

This may include feedback, photographs, or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support.

This also includes metadata relating to the method you use to communicate with US through the apps.

Files and docs:

  • Files and docs (A user's files or documents, or any information about a user's files or documents. For example, file names.)

Device or other IDs:

  • Device or other IDs (Identifiers that relate to an individual device)

Financial info:

  • User payment info
    (Information about a user’s financial accounts such as credit card number.)

  • Purchase history
    (Information about purchases or transactions a user has made.)

  • Credit score
    (Information about a user’s credit score.)

  • Other financial info
    (Any other financial information such as user salary or debts)

Voice or sound recordings for product searching

Other in-app messages:

  • A user’s text messages including the sender, recipients, and the content of the message.

Data created during use of our services. This includes:

Location data (driver, service provider, and delivery person):

We collect Drivers/Service Providers’ and Delivery/Service persons’ precise or approximate location data, including to enable services and deliveries, tracking, safety features, fraud prevention, and legal requirements.

The app collects this data when our app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.

Location data (Customers and Delivery/Service recipients):

We collect Customers’ and Delivery/Service recipients’ precise or approximate location data to enable and enhance the use of our apps, including improving pick-ups, facilitating deliveries, enabling safety features, and preventing fraud.

We collect this data from users’ mobile devices if they enable us to do so.

Our apps collect such data from the time a service or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device.

Customers and Delivery/Service recipients may use the apps without enabling precise location data collection, but this may affect app features.
For example, a user who has not enabled location data collection will have to manually enter their pick-up address.

Transaction information:

We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information, delivery information, date and time of service, amount charged, distance traveled, and payment method.

Additionally, if someone uses your promotion code, we may associate your name with that person.

Usage data:

We collect data about how users interact with our services, including access dates and times, app features or pages viewed, app crashes, and other system activity.

This may include data about third-party sites or services used before interacting with our services for marketing purposes.

In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.

Device data:

We may collect data about the devices used to access our services, including hardware models, device IP address or other unique identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.

Communications data:

We enable users to communicate through our mobile apps and websites.

This includes calls, texts, or other files between Drivers/Service Providers and Customers, and Delivery/Service persons and recipients.

We receive some data regarding these communications, including date, time, and content, for customer support, safety, security, feature improvement, and analytics purposes.

Data from other sources. These include:

  • Users participating in our referral programs.
    For example, when a user refers another person, we receive the referred person’s personal data from that user.

  • Users or others providing information in connection with claims or disputes.

  • Our business partners through which users create or access their account, such as payment providers, social media services, or apps/websites using our APIs.

  • Our business partners in connection with debit/credit cards issued by a financial institution in partnership with us as disclosed in card terms and conditions.

  • Vendors helping verify users’ identity, background information, eligibility to work, or screening users for sanctions, anti-money laundering, or know-your-customer requirements.

  • Publicly available sources, marketing service providers, data resellers, law enforcement officials, public health officials, and other government authorities.

We may combine the data collected from these sources with other data in its possession.

B. How we use personal data

We use personal data to enable reliable and convenient transportation, delivery, and other products and services.
We also use such data:

  • to enhance the safety and security of our users and services

  • for customer support

  • for research and development

  • to enable communications between users

  • to send marketing and non-marketing communications to users

  • in connection with legal proceedings

We do not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

We use personal data we collect:

To provide our services.

We use data to provide, personalize, maintain, and improve our services. This includes using data to:

  • create/update accounts

  • enable transportation and delivery services (such as using location data to facilitate a pick-up or delivery)

  • process payments

  • track and share the progress of services or deliveries

  • create travel itineraries and offer related services

  • personalize users’ accounts

  • facilitate insurance, vehicle, invoicing, or financing solutions

  • perform necessary operations to maintain our services

Safety and security.

We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

  • verifying users' identity and eligibility

  • using device, location, user profile, usage, and other data to prevent, detect, and combat fraud

  • using user ratings, reported incidents, and other feedback for safety and security purposes

Customer support.

We use the information we collect to provide customer support, including investigating and addressing user concerns.

Research and development.

We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience.

Enabling communications between users.

For example, a driver may message or call a customer to confirm a pickup location.

Marketing.

We may use personal data to market our services to our users.
This includes sending communications about our services, promotions, surveys, and events.

Non-marketing communications.

We may use personal data to generate and provide users with receipts, inform them of changes, or send other non-marketing communications.

Legal proceedings and requirements.

We may use personal data to investigate or address claims or disputes, satisfy legal requirements, or respond to legal process or governmental requests.

Automated decision-making.

We use personal data to make automated decisions relating to use of our services. This includes:

  • Enabling dynamic pricing, in which the price of a service, or the delivery fee for Tranzit Technologies orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of Customers and Drivers/Service Providers using at a given moment.

  • Matching available Drivers/Service Providers and Delivery/Service persons to users requesting services.

  • Determining user ratings, and deactivating users with low ratings.

  • Flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Tranzit Technologies, its users, and others.

  • Using driver location information, and communications between Customers and Drivers/Service Providers, to identify cancellation fees earned or induced through fraud.

  • Using driver/service provider data (such as location, rating and gender) and customer data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.

To object to a deactivation resulting from these processes, please contact Our customer support.

C. Cookies and third-party technologies

Our Apps and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements.

Our apps use cookies and similar technologies for purposes such as:

  • Authenticating users

  • Remembering user preferences and settings

  • Determining the popularity of content

  • Delivering and measuring the effectiveness of advertising campaigns

  • Analyzing site traffic and trends

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements.

D. Data sharing and disclosure

Some of Our app services and features require that we share data with other users or at a user’s request.

We may share data:

With other users

  • Riders’ first name, rating, and pickup and/or dropoff locations with drivers

  • Riders’ first name with other riders in a carpool trip

  • Order recipients’ first name, delivery address, and order information with merchants and delivery persons

  • Driver and delivery person profile information including name, photo, vehicle details, ratings, and location

At the user’s request

  • ETA and location sharing

  • Split fares

  • Sharing with business partners, APIs, merchants, or promotional partners

  • Emergency services

With the general public

  • Questions or comments posted on public forums, blogs, or social media pages

With the App account owner

  • Employer-owned business profiles

  • Partner-owned driver or restaurant accounts

  • Family or friend-arranged trips or deliveries

With Us subsidiaries and affiliates

  • Data processing and storage support

With Us service providers and business partners

  • Payment processors

  • Identity verification providers

  • Cloud storage providers

  • Google Maps

  • Social media companies

  • Advertising and marketing partners

  • Research partners

  • Consultants and legal advisors

  • Insurance and financing partners

For legal reasons or in the event of a dispute

  • Compliance with laws, regulations, or legal requests

  • Protection of rights, safety, or property

  • Mergers, acquisitions, or business restructuring

With consent

  • Any data sharing not otherwise described, with user permission

E. Data retention and deletion

We retain user data for as long as necessary for the purposes described above.

The length of retention depends on:

  • Type of data

  • User category

  • Legal and regulatory requirements

  • Safety, security, and fraud prevention needs

Examples include:

  • User profile data retained for the lifetime of the account

  • Certain data retained for up to 7 years

  • Fraud-related data retained as required

Users may request deletion of their accounts at any time.

II. Choice and transparency

We enables users to access and/or control data that We collects, including through:

  • Privacy settings

  • Device permissions

  • In-app ratings pages

  • Marketing choices

A. Privacy settings

Users can manage:

  • Location data collection

  • Emergency data sharing

  • Push notifications

B. Device permissions

Users can manage permissions through their device settings.

C. In-app ratings pages

  • Drivers and riders rate each other from 1 to 5

  • Ratings are visible within the app

  • Users can access rating breakdowns

     

    Cookies and related technologies

    For information on how to control the use of cookies and related technologies, including for purposes of displaying personalized ads.

    User data requests